Right of Withdrawal

Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Dipl.-Ing. aer Mark Erik Prinz, trading as Software Vertrieb Prinz, Hermann-Löns-Straße 6c, 63322 Rödermark, Germany, telephone: +49 170 7640655, email: support@trackengine.de) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but it is not compulsory.

You can also exercise your right of withdrawal online at https://www.trackengine.de/en/widerrufsformular/ using the “Withdraw from contract” feature. If you use this online feature, we will send you an acknowledgement of receipt on a durable medium (for example, by email) without delay, containing information about the content of the withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we must reimburse all payments received from you without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment you used for the original transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

We do not claim compensation for the value of your use of Track Engine before withdrawal or any pro-rata usage fee. Under our rules, immediate access and use do not cause your right of withdrawal to expire early.