FAQ
Frequently asked questions.
Answers about the product, hardware, plans, accounts and privacy.
What is Track Engine?
Track Engine brings track planning, race organization and Race Control for digital slot racing together in one web application.
Which Carrera systems support the hardware connection?
Race Control with physical hardware supports Carrera DIGITAL 124 and DIGITAL 132 with a compatible Control Unit and AppConnect.
Which plans are available?
Track Engine offers Free, Basic, Plus and Pro. Current prices and included features are listed on the pricing overview.
How many layouts can I save?
You can save 5 layouts with Free, 20 with Basic, 50 with Plus and 200 with Pro. The total applies to the whole workspace.
What does Race Control do?
Race Control supports preparation and live control of race sessions, including timing, race states and compatible hardware integration.
Which hardware do I need?
Hardware operation requires a compatible Carrera Control Unit, AppConnect and a supported browser with Bluetooth access.
Can I use Track Engine with others?
Free and Basic each include 1 user, Plus 2 and Pro 10 users in total. The workspace owner counts too. With Plus and Pro, you can invite others into available user seats.
How do plan changes and cancellation work?
In “My account”, open “Manage subscription” for the billing actions offered. An upgrade takes effect immediately after successful payment. A lower plan or cancellation takes effect at the end of the current billing period.
How do I manage my account?
Account shows your plan status, team management and available billing actions. You can reset a forgotten password from the login page.
How is my data protected?
Private data is bound to your account and active workspace. Processing, retention and your rights are described in the privacy policy.
Which plans include Community?
Community is included in Basic, Plus and Pro. Discover published layouts and create your own copies for your workspace. Free does not include Community access.
Why Pro for clubs?
At current prices, ten separate Basic subscriptions cost almost as much as one Pro subscription. With Pro, up to 10 users work in one shared workspace with the same layouts, segments, drivers, vehicles and tracks. Up to 10 concurrent sessions and central member management support club use. Pro also suits non-commercial clubs; ten Basic accounts do not form a shared workspace.